A. Amount once paid through the payment gateway shall not be refunded other than in the following

• Multiple times debiting of Payer’s Card/Bank Account due to technical error OR Payer’s account
being debited with excess amount in a single transaction due to technical error. In such cases, excess
amount excluding Payment Gateway charges would be refunded to the Payer.

• Payment being charged on the Payer’s Card/Bank Account but not processed successfully due to
technical error, then Payer will get back the refund automatically to the original payment method
within 7 working days.

B. If the standard time frame as mentioned in the above has expired and the Payer has still not received
the refund, please contact your credit/debit card issuer or your bank for more information.

C. Refund can be processed via online transfer/cheque/bankers’ cheque in exceptional cases.

D. The above refund policy does not cover any payment made through Cheque / DD/ NEFT/ IMPS/ RTGS
or directly to the Institute’s Bank Account.