Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Payer’s Card/Bank Account due to technical error OR Payer’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
Due to technical error, payment being charged on the Payer’s Card/Bank Account but not processed successfully, then Payer will get back the refund automatically to the original payment method within 5-7 working days.
If the standard time frame as mentioned in the above has expired and you have still not received the refund, please contact your credit/debit card issuer or your bank for more information.
Refund can be processed via online transfer/paper cheque/bankers cheque in exceptional cases.
The above refund policy does not cover any payment made through Cheque/DD/NEFT/IMPS/RTGS or any other online payment directly to the Institute’s Bank Account.
